Support Services
Divitech offer full support and maintenance options for all of the products and solutions we provide. All support services can be tailored to your exact requirements and can include your entire hardware and software infrastructure.
Our support desk is available 24 hours a day, 365 days a year to offer you complete peace of mind.
Hardware Support
Full vendor, proprietary and third party support options for all equipment
Accredited engineers
Logistic spare parts coverage
Engineering escalations
OEM parts replacement
Flexible service levels and coverage, from guaranteed fix to parts only
Proactive and mission critical support
Software Support
Telephone support
Problem analysis and resolution
Software features and operational support
Installation advise
Software updates and licensing
Flexible Service Levels
Maintenance Contract Support Services
Manufacturer support contracts greatly improve hardware support, but can also be confusing and time consuming to manage. Divitech Support Services provides a dedicated team that works with the manufacturer, ensuring the appropriate level of support is in place.
Reduce time and costs associated with monitoring support contracts
Streamline the upkeep of record management, asset tracking and warranty deciphering
Downtime stemming from hardware failure is minimised
Maintenance Contract Consolidation
With multiple assets from an array of suppliers, managing your maintenance and support contracts can be time-consuming and expensive. Divitech Support Services offer our clients the ability to consolidate multiple contracts, alleviating administrative headaches and reducing costs.
Streamline manageability
Increase efficiency
Reduce costs
Multi-Year Contracts
When a project spans several years, renewal extension tracking can be replaced by multi-year service contracts. Divitech can buy service, based on the expected lifespan of a newly purchased system, easing the annual renewal efforts of reassessing budget acquisitions.
Reduce administrative times and costs
Eliminate the uncertainty of future price increases
Maintain business continuity and credibility
Asset & Contract Renewal Tracking
When it comes to ownership of assets and service contracts, tracking inventory and expiration dates is critically important. Divitech has a framework to track assets and maintain service requirements, preventing untimely contract lapses over long intervals.
Prevent penalties for late renewals
Eliminate the risk of coverage-lapse
Improve overall efficiency and reduce operational expense
Extended Warranty & Expirations
Standard manufacturer’s built-in warranties often do not provide sufficient coverage levels for a customer’s environment. Divitech team of service experts analyse contract options and recommend warranty extensions and upgrades to ensure that coverage and response times are suitable.
Vendor Support
Divitech work closely with a selection of leading technology partners and are approved to provide a full range of technology partner support packages.
